I`m updating my review to five stars because the issue described below in my previous review was resolved by sending a whole new mop. I wasn't expecting that. I love this mop. It looks good in my kitchen and I have been able to clean things that nothing else would clean. I also have a HapyVergo steamer that miraculously cleaned many moons worth of gunk that had accumulated in the grout on the tiles in my kitchen. I love these steamers. I`ll update again with pics and videos.PREVIOUS REVIEW: This thing actually works really well. The problem is it's impossible to get replacement parts or actually contact the manufacturer. The manufacturer only exists on Amazon so you can't talk to them directly. I never recieved the extra part that cleans bedding curtains and lennins. I bought the extra warranty but it did not properly connect to the product so now it's a mission to get Assurion to connect my extended warranty. I want extra mop pads and other accessories that are unavailable for purchase. Eventually this thing will be useless without the extra accessories that ware out faster than the mop...