Update: Seller issued us a 15% refund for our troubles. Moved this to 5 stars.First box came and then the second came two days later. All the pieces were there, all good quality. One of the pieces was not cut correctly to slide into another, so I reached out to the seller and after a few days of exchanging information, they said that piece was out of stock and would offer me a 15% refund for the whole fireplace. I thought that was confusing, I could just send the whole thing back for a full refund? But, we ended up cutting the piece ourselves so it would fit and it worked out great. The fireplace, if we went uninterrupted, would have probably taken 2-3 hours to put together. Lots of pieces and hardware to sort through. Overall, the piece is very nice; fits well with our 65" TV, and the fireplace itself has three color settings and puts out heat on low and high. Even on low, it puts out enough to feel several feet away. If it wasn't for the piece that wasn't cut and the slow response from the seller, I would have given this 5 stars.