I was worried when I ordered this that it would be a cheap piece of garbage that I'd have to return, but it turns out it's a delightful paddle board that's actually affordable!! Some key aspects:Length:I ordered the board that's exactly 10' long because Minnesota requires any boat over 10' to have a license, even SUPs. Because it's shorter than most 10'6" boards, I was afraid it would be tippy, but I've had no issues with balancing on it.Pump:The board itself is very rigid when fully inflated to the 13-15 psi range. Note that this is hard to do with a hand pump! I actually thought the pump that came with the board wasn't working at first because the needle on the gauge wasn't moving. It turns out you just need to get it really inflated before the needle moves. It'll seem like it's inflated, but keep pumping!!Also, it can be really tricky to get the pump hose screwed into the pump stand correctly so that air doesn't leak out at the higher psi. This is the only thing I've found frustrating with this board.Paddle Clasp:I thought the clasp on the paddle handle was broken, as it looks like it in the picture. And the clasp wasn't very tight, so the handle kept sliding. I emailed customer service (the address is in the manual) and they got back to me in less than 12 hours with a link to a video that shows how you turn this clasp to tighten the handle. It's not very intuitive, but it worked and now the paddle is fine!Customer Service:I was really impressed with how quickly the customer service responded to my email.General:I've used it about 5 times now, and it's been great. All of the accessories fit in the backpack. You have to remove the large fin and really deflate the board to fit the board into the pack, but the kit includes a strap to hold the board folded up so it's easier to get into the backpack once it's deflated.The only thing I'm not super fond of is the pump, mostly due to the difficulty of attaching the hose to the stand. But like many people in other posts, I'm contemplating an electric pump because it's kind of a lot of work to pump these up by hand!