I was skeptical at first but after owning this for a month im absolutely impressed! That said, I have a lot of experience in the sign business and have used many plotters so there was no learning curve. I can see if you have never operated a plotter before there would be a few headaches. Anyway I decided to get back into the business and after reading up on this machine I went for it! It cuts just as good and fast as my Roland plotter at a literal fraction of the cost. My daughter even knocked it over and the cutting head busted off the track and after a few minutes I had it back up and running like it never happened. That said, I have a couple issues. The first is the rollers. Theyre garbage but at this price I cant realy complain too much. The main issue is the bundled software for Mac that comes with it IS NOT a full version! You have to purchase a license after 30 days. The software works if you know what your doing and can design in something like Illustrator and you know how to make your artwork cut ready and strictly use the software to send files to cut. But if you dont have experience, its going to be a problem for you. All that siad, for me, this thing is absolutely perfect and if I ever need a larger machine Ill be ordering a Vevor!