UPDATE: 7/22/2014: After using this product for 2 years I have no complaints. Every time I go to set it up it takes seconds and is very sturdy. The product is holding up well. I just wish I could afford two more of these. :-)----------------------------------------------------First, hats off to Amazon for their customer service. I received the product on time, but it was missing some key pieces and looked like a used unit. I asked for a replacement and I promptly sent back the unit in question. Two days later the replacement arrived (nice!), in great shape and with all of the pieces. (I also then realized that the first unit was missing Manfrotto documentation, something that the second unit did have).As for the unit itself, I've used it only a couple of times, but it works like a charm. It's exactly what I wanted to complete my three-point lighting system (a relatively cheap system that I pieced together).The one negative is the counterweight bag. I don't like the way it's constructed/arranged. It seems odd to have a hook that hangs the bag vertical, but then have horizontal oriented pockets on the bag. It's not a big deal, just something I noticed. I'll likely get some small weights and stuff them in there.Overall, another great Manfrotto product.