Okay now....hear we go, lol.I ordered this set when was on a “sale” from price of $106.99; so I paid around $99 for the 3-piece set.It arrived the next morning, SO COOL! I didn’t get it till couple hrs later & opened it up & started checking things out. Everything looked ok, but this was my first pasta set for a stand mixer; & my first pasta rolling & cutting set period. So, as I thought everything was “okay”, it actually was not. The pasta roller attachment wasn’t in good shape. It was difficult to turn the thickness selector knob (the spring was wonky & wouldn’t align), & there was a lot of slop in the knob as well. Then, looking at the rollers inside the attachment, I found some severe “marks”, scrapes, etc....instead of nice “smooth” rollers as they should have been. So, I did a return/replacement with Amazon & awaited my new set. I did try contacting GVODE Support thru Amazon email, but b/c if the situation happening, & some companies don’t resp9nd at all when contacting them.....I went thru with replacement. It arrived the next day, again, Awesome AMAZON! So cool. Well, I packed up the set I had & shipped back to Amazon few hours after received my replacement set. The replacement set was the same as first I got, everything looked fine, the cutters looked okay, spatula/brush combo looked okay, & instructions looked ok. Then I hooked up the roller & OMG. Not only did it squeak, (which first one didn’t), had more marks on/in the rollers, smh. Was disappointed & so, I posted a comment asking if others had this issue. At same time, I received an email from GVODE Support (that surprised me, Cuz didn’t think I would). They said they saw I did a return thru Amazon & they couldn’t help with first set since a replacement was issued. I said okay.The comments I got, said the rollers should be free of marks, & I even saw a neighbors kitchenaid brand pasta roller/cutter set (the original) & it was mark, gash free....& the knob worked great. Now this happened before GVODE support sent me a message & before received new set from Amazon. When I received new set, I sent a reply to GVODE explaining my issues. Ryan, the Customer Support Agent from GVODE was who I “spoke” to thru email. He said that the sail on these was probably a promo & some “bad” units slipped through QC (ok, that happens, I get it....) & that b/c GVODE supports their products & wants their items to make the customers happy.....they have a 100% customer satisfaction guarantee policy. He said even though went thru Amazon in first item for a replacement, & I received the second now & it was still damaged, he would help me b/c if the policy, mind you, I looked at Amazon for a replacement again, but the inky option I had was to return the entire set & get a refund; something I didn’t wanna do for 2 reasons. The cutters are fine, & the price was awesome (I know, I know, but on a budget). Ryan from GVODE said no problem, he would happily just ship me out a new pasta roller. That’s it, simple, & I could keep or bin the damaged one.....I was shocked. I said that would be great! He said they stand by their products & customers. 4 days later the new pasta roller arrived, & OMG, it’s perfect. No issues, & works great. Very happy with the set & the customer service, something, we forget to contact at times for help. If I woulda been patient, I think things woulda been fixed quicker, but regardless, I have a complete working pasta roller/cutter set from GVODE that works great. Nice solid hefty set, & I’ve already been making pasta at home.Gotta say, had to get used to thickness settings; as usually the higher the number, the thinner the Pasta. This is the opposite on this brand, which...not an issue for me; & only reason I know this, watching videos on using a pasta roller machine on internet.; but doesn’t bother me, Cuz it works superb & im EXTREMELY happy with the purchase & the customer support Ryan gave me from GVODE. I’ve never used the kitchenaid brand, or any other brands; but this GVODE brand has made me happy. Like I said: it’s solid stainless steel, hefty, works great (especially with a new roller that actually works), & makes great sheets of pasta along with the 2 cutter attachments for linguini & a spaghetti pasta. Would 100% recommend & if have ANY issues with what you receive, go ahead & send an email to GVODE CS telling them your troubles, they’ll help ya out.Well, hope this helped, & I’m done with my long story, lol.