Customer service here is fantastic - unfortunately my package arrived with a hole dug in the box, and one of the side pieces to the stand was damaged. I contacted their support team over the weekend, and first thing Monday morning they got back in touch with me. By Tuesday, they had a replacement piece shipped at no cost, which arrived two days later. Truly impressive! Side note: it came with an overabundance of screws, which is a nice change of pace from some other vendors!The stand itself looks amazing - it was a little wobbly while I was getting it assembled (fairly typical for camlock-style assembly), but once I finished and installed the backing it is rock-solid now. The stand itself looks amazing, fits right in with my living room and looks very classy. I don't think I'll trust it to hold my weight, but it looks great storing my TV accessories in style.