Delivered in 2 days, but box had obviously been open before-not usually a good sign. Torn at the corner, taped at the bottom, and top of box was partially ‘undone’. Also delivery person put it on wet driveway and box is siggy( I have a covered porch)Unit works, but really is hard to sit on, and I think too high to add another pillow to soften the seat. Will try it out with my 95 yo mother, but my guess is it will need to be returned