We have only had this for 5 days, but we love it. My 12 year old's favorite food is toast. Y'all, I wish I was making this up, but I'm not, it really is his favorite food. He eats toast nearly everyday. Our old 4 slice toaster that we have had since before he was born finally had to be tossed. While said 12 year old wanted me to buy a touch screen toaster that was more than $300, I said no, and showed him this baby. He wasn't impressed but liked that it had a window so that he could make sure his toast was the correct shade. With the approval of the toast kid, I bought it (I would have bought it regardless of his opinion.) Toast kid waited 2.5 days for a toaster, and surprisingly he was patient. Upon the big day of arrival, he shouted "The toaster comes today, I call being the first one to use it." His siblings didn't care if they were last, they do not share his same passion for toast. Our delivery came earlier than usual, at 10:30 am. My 10 year old brought it inside where I unpacked it and plugged it. The 12 year old toast dude came slinking out of his room upon hearing on the Alexa that a package has arrived. He grabbed a slice of bread, and toasted it, adjusting the knob to what he felt would be the right shade of toast. It wasn't, so he pushed the lever back down and twisted the dial more while carefully watching the bread as it toasted through the window. It was finally to his satisfaction and he pushed the cancel button and delightedly yoinked his treasure out of the toaster slot. He proceeded to slather cream cheese and jam on it and happily eat his toast. Then he made another, and another and happily went through a loaf of bread by himself. He still hasn't said whether he likes the toaster, but he ate an entire loaf of bread on the first day we got it, so I think that speaks loudly. He has used the toaster everyday, multiple times a day since. Other members of our family has also used it, my 10 year old likes it, and loves that the glass comes out easily to clean (I have weird kids.) My 15 and 17 year olds have used it, but they normally communicate in sarcasm and grunts. Nothing has been sarcastically said about the toaster and I have yet been able to decode their grunts. They use it though, so I would assume they like it well enough. I like the toaster, like my 10 year old, I like that the glass comes out for easy cleaning. The crumb tray is easy to clean too. The toaster is easy to use and self explainitory. It looks nice on the countertop, but is easy to store if you store yours. I like that I can easily toast a slice of sourdough bread without having to cut the slice in half to fit in the toaster.Update:It's January 2025, the original review was in July 2023. The toaster is still doing great. Toast Kid hates it though. He doesn't like that it doesn't produce a consistant product every single time. I have explained that it won't if you make 8 pieces of toast one right after the other, not allowing the toaster to cool. He tries to convince me to get a different toaster often.Toast kid's opinion aside, it still works great. There is 1 caviot though, sometimes sourdough bread or homemade bread will break off in the toaster, but the broken off pieces will burn onto the heating element. It's not easy to clean the heating element, but can be done. Honestly, I still don't have any complaint with this toaster. I still recommend it. Oh and even though Toast kid "doesn't like" this toaster he still uses it multiple times every single day.