This product arrived on time as per request. The box was a little beat up, but it was heavy so I did not think much about it. This was to be my 14 year old daughter's birthday present along with a hanging chair for her room. When we opened it, there was damage to the base platform in paint, which was thick like a baked coating. The damaged was on all four legs which would indicated it may have been dropped hard and even with the bubble wrap the shock was enough to break through the coating. When I contacted the manufacturer, the line manager told my contact that he would send paint to repair the base. I had my doubts, but agreed to try the solution. They sent me auto repair paint which you can purchase at a local auto parts store. The type you can apply with a pen point or brush. To my surprise it worked really well, and with a few more coats the damage will not be seen at all.The unit was easy to assemble and came with all the components to hang the chair immediately. We have had to tighten the unit a few times, which I may need to use some Loc-Tight or something similar if it continues. The unit is heavy duty and is sturdy enough for safety and comfort. My daughter loves it and will enjoy it for years to come.I stand by this purchase and the manufacturer stands behind its product.